Booking cancellation decision

NOVA VITA USLUGE d.o.o. seated in Umaga, Istarska 19, registered in the Court Register of Companies of the Republic of Croatia under the Subject Identification Number (MBS) 130021588, Personal Identification Number (OIB) 44866651071, and represented by the Member of the Management Board Jadranka Gatarić Krstić, resident in Umag, Istarska 19, OIB 23586282933,

takes the following

DECISIONb

Article 1

NOVA VITA USLUGE d.o.o. seated in Umag, Istarska 19, agrees that the object of the present Decision is the regulation of business and economic interests within the operation of the company NOVA VITA USLUGE d.o.o., in relation to the advance payment – deposit for accommodation service, as well as to the cancellation of the refund of the deposit in order to settle the resulting damage.

Article 2

With the present Decision, the company NOVA VITA USLUGE d.o.o. defines the terms and conditions for the refund of the advance payment – deposit, and precisely:

for cancellation of the reservation 120 or more days before arrival – 50% refund

– for cancellation of the reservation from 120 to 90 days before arrival – 25% refund

– for cancellation up to 90 days before arrival – the deposit is not refundable – in which case the company NOVA VITA USLUGE d.o.o. claims the right to retain the full amount of the advance payment – deposit. However, the company gives the guest the right to make use of paid deposit for the same purpose, in the following 6 months from the date of cancellation.

Guests are informed that they shall bear all bank costs or other expenses related to the possible refund, since this is about a unilateral breach of the agreement and the termination of an obligatory relation by choice of the party (guest).

 

Article 3

NOVA VITA USLUGE d.o.o., seated in Umag, Istarska 19, is obliged to issue the deposit receipt within 72 hours after the payment has been received. It is possible to send the deposit receipt by e-mail, as a notice, which acts as a written proof of the given deposit, all for the purpose of confirming the reservation, providing cover for the costs incurred and accommodation obligations.

Article 4

Once the deposit has been paid, in the event of client’s non-arrival due to illness or death of a close family member (to be proven by the original medical certificate or other valid document), NOVA VITA USLUGE d.o.o., seated in Umag, Istarska 19, has the right to withhold the advance payment – deposit. However, the company gives the guest the right to make use of paid deposit for the same purpose, in the following 6 months from the date of cancellation.

Article 5

Upon booking, the service provider NOVA VITA USLUGE d.o.o. will inform the guest about the terms and the price of hotel accommodation in the requested period, specifying that the advance payment – deposit is required for the aforementioned accommodation. The advance payment – deposit for the client’s accommodation is contracted as a penalty of withdrawal, in accordance with Articles 306 and 307 of the Civil Obligations Act (Official Gazette of the Republic of Croatia “Narodne novine” n. 35/05, 41/08, 125/11, 78/15, 29/18), and this Decision.

In case of non-arrival, the “no show” expenses will be charged as foreseen by Articles 2 and 4 of the present Decision.

Article 6

With the present Decision, the company NOVA VITA USLUGE d.o.o., seated in Umag, Istarska 19, explicitly confirms that the guest, as user of the accommodation service, which is by law defined as leisure, is informed about the exclusion of the right to the unilateral withdrawal from the binding relationship, in case the company NOVA VITA USLUGE d.o.o., as the service provider, has fully and completely fulfilled its obligations and the client’s “no show”, as well as the consequent cancellation of the refund, are to be attributed solely to the fault of the guest.

With the payment of the deposit, the guest gives his explicit consent and confirms to be informed of the fact that with the payment of the deposit he loses the right to unilaterally withdraw from the binding relationship, as well as to the reimbursement of the deposit paid, all in accordance with Article 79 of the Consumer Protection Act (Official Gazette of the Republic of Croatia “Narodne novine” n. 41/14, 110/15 and 14/19) and this Decision.

Article 7

The present Decision enters into force on 10.01.2020.

___________________________

NOVA VITA USLUGE d.o.o.

Represented by the Member of the Management Board

Jadranka Gatarić Krstić